This applies to all returnable items.Ĭlothing: We do offer a 14 day exchange on all full-priced items. If furniture is purchased from our regularly stocked items and you choose to return it, the above conditions apply and there will be a 20% restocking fee. Merchandise that includes a Manufacturer Warranty is not returnable after it's been un-packaged and used.While we always want you to leave our store with exactly what you want, there are some items that we unfortunately cannot return or exchange: Please email for a return authorization first. Sale merchandise - items purchased on sale are final sale.In the event of a product defect, the product vendor will assist you directly.
DockATots, mattresses, changing pads and nursing pillows are final sale for hygienic safety.Shipping / delivery / freight charges are non-refundable.Any electronic or battery-operated item MUST be returned to the vendor per their policies, but we are happy to assist with this.Pre-orders, special (custom) orders, and drop ship orders.
If you have questions about an item you would like to return or exchange, please contact us. If you received a gift, we can offer exchange for other items, or an in-store gift card or online gift certificate once we confirm the item(s) were purchased from our store. Once an order has been placed, changes can possibly be made within 24 hours. Some vendors ship within 24 hours, so it may not be possible.Ĭustom orders or made-to-order items are final sale and cannot be canceled. If a regularly stocked item is estimated to ship within 14 days or less, it cannot be canceled as the order has then been processed at the warehouse and possibly prepared for shipping. If an item is pre-ordered and you need to cancel that order, please reach out to us to confirm the item is eligible. If cancellation is an option, you will be charged a card processing cancellation fee of 6% to cancel and refund the order. No fees will be charged for an exchange or store credit. ( Due to the high rates of cancellations during this time, we can no longer continue to absorb that cost, thank you for understanding.)ĭue to the current supply chain, raw materials and shipping delays, the dates given are our best estimate provided by our vendors.
Zen sleep sack return policy update#
Please know we will update you if we receive any delays to that estimate. If there is an extended delay, we will offer you an exchange.īecause safety is important to us, we do not accept any returns or exchanges on car seats.
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